Every call answered. Every request routed.
New patient inquiries, sick visits, prescription refills, and lab result questions: the AI phone agent handles all call types across all locations, around the clock. Nothing reaches voicemail.
The AI phone agent answers all inbound calls: scheduling, prescription refills, sick visit requests, lab results follow-up, and clinical questions, 24 hours a day, across all locations.
Scheduling calls trigger live eligibility verification. Sick visit requests are flagged for same-day routing. Clinical questions reach staff with a structured summary already waiting.
Every patient verified before a slot is offered.
Eligibility runs live during the scheduling call. Network status, deductible, copay, and pre-authorization requirements verified automatically before any appointment is booked.
Insurance status, network participation, deductible, and copay verified during the call. Pre-authorization requirements identified by payer and service type. No manual portal lookup required.
Out-of-network and ineligible patients identified before entering the scheduling queue, preventing rescheduling and billing surprises downstream.
Booked and confirmed. No coordinator required.
Established patients are routed to their existing provider. New patients follow referral designation. Insurance network overrides applied automatically. Confirmations sent before the call ends.
Established patients stay with their current doctor. New patients follow referral designation. Insurance network requirements override when applicable. No manual rule lookup.
New patient, follow-up, and sick visit appointments booked and confirmed in a single call. Patients never wait for a return call.
→ 8:30 AM Mon · New patient · Referral designation
→ 2:00 PM Wed · Follow-up · Established patient
Charts built. Documents filed. Ready for approval.
Patient records, medication status, and available slots pulled live during every call. Referring provider linked automatically. New charts created when no record exists.
The agent pulls patient records, active medications, and available slots live during every call. Referring provider field populated correctly in patient demographics. New records created when no chart is found.
Every call outcome written directly to the chart on call end. No staff transcription, no data entry queue.