ENT

Clear the backlog.
Without adding headcount.

Book a Demo →
01 Referral Intake

Every referral classified the moment it arrives.

Most patients who call already have a referral on file. TriFetch matches them automatically before the call reaches a scheduler. Incomplete referrals are returned to the referring provider without staff involvement.

Active referral matching

Most patients who call already have a referral on file. TriFetch matches them automatically before the call reaches a scheduler.

Incomplete referrals handled

Referrals that fail documentation requirements trigger an automatic fax-back specifying exactly what is missing.

Inbound Referral Matching Auto-matched
Sarah K.
On file · Auto-linked
Referral matched
James M.
Fax-back sent
Docs incomplete
Priya L.
All criteria met
Ready to schedule
Matched before the call reaches a scheduler
Multi-portal Eligibility Check
✓ Primary insurance verified
✓ Secondary payer checked
✓ IPA / medical group portal
✓ CPT codes applied
✓ Pre-auth requirement identified
All checks run in sequence · No manual lookup
02 Eligibility

Every patient verified before a slot is offered.

ENT patients often require verification across primary insurance, secondary payer, and IPA or medical group portal. TriFetch runs all checks in sequence automatically, then applies required CPT codes for pre-authorization.

Multi-portal verification

ENT patients often require verification across primary insurance, secondary payer, and IPA or medical group portal. TriFetch runs all checks in sequence automatically.

CPT codes applied

Required procedure codes added based on diagnosis for pre-authorization. No manual lookup required.

03 Provider Routing

Right provider. Right slot. Right level of care.

Appropriate cases routed to NPs and PAs before MDs, freeing physician time for cases that need it most. Appointment templates enforced across all provider calendars.

Mid-level first

Appropriate cases are routed to NPs and PAs before MDs, freeing physician time for cases that need it most.

Slot enforcement

Appointment templates enforced across all provider calendars. Location-specific availability applied per site.

Provider Routing Engine
NP Chen Nurse Practitioner
Routine sinusitis, allergy eval
9:00 AM Mon
PA Torres Physician Assistant
Post-op follow-up, ear wax
10:30 AM Tue
Dr. Hwan MD
Complex cases only
2:00 PM Wed
Mid-level first · Templates enforced per site
AI Phone Agent · Inbound call Scheduling
Call typeInbound · Scheduling
ReferralMatched on file
EligibilityVerified live
Provider routedNP Chen · Mon 9 AM
Booked to EHRConfirmed
Booked before patient hangs up
04 Patient Scheduling

Booked and confirmed. No coordinator required.

Every inbound call answered. Scheduling calls trigger live eligibility verification before a slot is offered. Referred patients who have not yet called are contacted automatically until the appointment is confirmed.

AI phone agent

Answers every inbound call. Scheduling calls trigger live eligibility verification before a slot is offered. Appointment booked directly into the EHR after confirmation.

Outbound follow-up

Referred patients who have not yet called to book are contacted automatically until the appointment is confirmed.

05 EHR Integration

Charts built. Documents filed. Ready for approval.

Patient records created from referral intake data. Referral notes, labs, imaging, and insurance records categorized and uploaded automatically. Staff approve before finalization.

Automated chart creation

Patient records created from referral intake data. Referral notes, labs, imaging, and insurance records categorized and uploaded automatically.

Human in loop

Staff approve each chart before it is finalized. Oversight without data entry.

Chart Build · Auto-populated
Referral notesCategorized
Lab resultsUploaded
Imaging recordsUploaded
Insurance documentsFiled
Staff reviewPending approval
Staff approve before finalization
Ready to get started?

See how TriFetch works for your ENT practice.

Book a Demo → Call Linda · (240) 981-5499