Every referral classified the moment it arrives.
STAT, urgent, and routine cardiology referrals land in separate queues automatically. Incomplete referrals are returned to the referring provider before any staff member touches the file.
Acute cases such as chest pain and post-MI follow-ups are separated from routine new patients and follow-ups automatically at intake, so critical patients are never waiting in a general queue.
Referrals missing required documentation trigger an automatic fax-back to the referring provider, specifying exactly what is needed before the referral can be accepted.
Every call answered. Every request routed.
The AI phone agent answers all inbound calls 24/7. Scheduling, refills, confirmations, clinical questions: none reach voicemail.
The AI phone agent answers all inbound calls 24/7: scheduling, prescription refills, appointment confirmations, and clinical questions.
Each patient inquiry triggers its own workflow. Scheduling calls run eligibility and route to booking. Prescription refill requests route to the refill queue. Clinical questions reach live staff with a structured summary already waiting.
Prescription refills processed automatically.
The agent checks available refills in real time during the call. Ready refills go straight to the pharmacy. Cases that need a clinician escalate immediately with full context.
The agent checks available refills in real time during the call. If a refill is ready, the patient is directed to their pharmacy before the call ends.
Cases that need a clinician are escalated immediately with full call context and no repeat explanation required from the patient.
Stress test (93015)
Echo (93306)
Cath lab (93458)
Submitted same-day. Tracked automatically.
Cardiology procedures frequently require payer authorization before they can be scheduled. TriFetch identifies the requirement, populates the request, and submits it without staff involvement.
Authorization requirements identified by payer and procedure code at intake. Requests populated from the referral and submitted same-day for qualifying procedures.
Denied authorizations are flagged with supporting documentation staged for appeal. Staff do not need to rebuild the case from scratch.
Booked and confirmed. No coordinator required.
Linda contacts the patient after eligibility clears, schedules the procedure, and completes a structured pre-procedure intake, all logged directly to your EHR.
Linda contacts the patient, schedules the procedure, and completes a structured pre-procedure intake: cardiac history, current medications, driver confirmation.
Every call, every outcome, and every patient response is written to the chart automatically. Nothing falls through.
Charts built. Documents filed. Ready for approval.
Patient records, prescription status, and available slots pulled live during every call. New records created automatically when no chart is found.
The agent pulls patient records, prescription status, and available slots live during every call. New records created automatically when no chart is found.
Every call outcome is written directly to the chart on call end. No staff transcription, no data entry queue.